Amtrak and coronavirus: Things to know

Social distancing and reducing travel is key at this time to limit the spread of coronavirus. If you need to change your Amtrak travel plans or will travel in the near future, here is what you need to know to travel well.

This article was last updated on March 30, 2020. Information is changing quickly, so be sure to visit Amtrak.com for the latest updates.

No Change Fees for a Limited Time

There are no change fees on bookings made through April 30, 2020 due to coronavirus. You can change your ticket on the Amtrak.com website. Click “Modify Trip” at the top of all Amtrak.com pages to start the process. You can also call 1-800-872-7245 or TTY 1-800-523-6590.

Refunds/Cancellations

You can cancel a trip, but you might only get a partial refund. View the Amtrak cancellation policies based on the type of ticket you purchased.

Suspended Routes

The following routes are currently not operating until further notice:

Service Changes

Amtrak has reduced service on many train routes in the Northeast corridor (including the Northeast Regional), around Chicago and in California. Additionally, trains are not going into Canada at this time and some train cafes are closed, so be sure to bring food with you on the train. View the full list of service changes and monitor the Amtrak.com website for additional changes, especially as recent cancellations might reduce other train service.

Cleaning

Amtrak is cleaning trains more frequently and increasing the availability of sanitizers and disinfectant wipes for riders and employees. If you have your own disinfectant wipes, we recommend packing those as well, and clean your entire seat area, roomette or bedroom with them. Reminder to avoid touching your face, cover your mouth and nose if you cough or sneeze and wash your hands often for 20 seconds. If you can’t get to a sink easily, use hand sanitizer.

Seating

If you are concerned about avoiding germs as much as possible, follow these guidelines to limit your exposure to other people:

  • If your train has a sleeper car, book a roommette or bedroom so you can have personal space on the train with a door you can shut
  • If you are sitting in coach, avoiding choosing a seat where people may be walking past you frequently. Look for seats that are:
    • Next to the window
    • Away from the restroom
    • Away from the cafe or lounge car

More Information

Amtrak Coronavirus Updates