Amtrak and coronavirus: Things to know

Social distancing and reducing travel is key at this time to limit the spread of coronavirus. If you need to change your Amtrak travel plans or will travel in the near future, here is what you need to know to travel well.

This article was last updated on September 9, 2020. Information is changing quickly, so be sure to visit Amtrak.com for the latest updates.

Facial Coverings are Required

Amtrak asks that all passengers in stations and on trains and buses wear facial coverings (source: media.amtrak.com).

No Change Fees for a Limited Time

There are no change fees on tickets booked by September 30, 2020. You can change your ticket on the Amtrak.com website. Click “Modify Trip” at the top of all Amtrak.com pages to start the process.

Refunds/Cancellations

There are no cancellation fees on tickets booked by September 30, 2020. Call 1-800-USA-RAIL and speak with an agent. You cannot cancel online or via the app.

Reservations Required for Multi-Tickets and Passes

Monthly, ten-ride and six-ride multi-ride ticket holders will need to confirm their travel on reserved services using Amtrak RideReserve prior to boarding.

Frequency Changes

Almost all long-distance routes will have reduced frequency starting in October 2020. Learn more about schedule changes.

Food

Some Amtrak train cafes will not be open, so you may want to bring food with you on the train. Flexible dining will also be available on all long-distance trains except the Auto Train. With this service, you can order food and have it delivered to your seat.

Cleaning

Amtrak is cleaning trains more frequently and increasing the availability of sanitizers and disinfectant wipes for riders and employees. If you have your own disinfectant wipes, we recommend packing those as well, and clean your entire seat area, roomette or bedroom with them. Reminder to avoid touching your face, cover your mouth and nose if you cough or sneeze and wash your hands often for 20 seconds. If you can’t get to a sink easily, use hand sanitizer.

Seating

If you are concerned about avoiding germs as much as possible, follow these guidelines to limit your exposure to other people:

  • If you are on a long-distance train with a sleeper car, book a roommette or bedroom so you can have personal space on the train with a door you can shut
  • If you are sitting in coach, avoiding choosing a seat where people may be walking past you frequently. Look for seats that are:
    • Next to the window
    • Away from the restroom
    • Away from the cafe or lounge car

More Information

Amtrak Coronavirus Updates
Amtrak Service Adjustments